Catering Policies

Written By Hannah

To ensure every event runs smoothly, we have a few simple policies regarding ordering, delivery, and cancellations. These guidelines help us maintain food quality, reliable delivery, and excellent service for all our clients.

If you have any questions about these policies, please feel free to contact our team.

 

Ordering & Notice Periods

To guarantee availability and the highest quality preparation, we recommend placing catering orders in advance.

  • Standard catering orders: Order deadline is 12 noon, 2 business days prior.

  • Event catering: 3–5 days notice recommended,

Short-notice orders may still be possible depending on kitchen availability. Please contact us directly for urgent requests.

Minimum Order Requirements

Our catering services have minimum order values.

  • Monday - Friday, 9am-5pm: $100 minimum

  • Saturday, 9am-5pm: $200 Minimum

  • Sunday and after hours: Available by arrangement

Delivery & Setup

We aim to deliver all catering orders on time and ready to serve.

Delivery information:

  • Delivery times are available every 30mins between 9am - 5pm

  • Please ensure someone is available to receive the order at your requested delivery time.

  • Setup for staffed catering events may require earlier venue access.

If your venue has special access requirements (security, loading zones, elevators), please notify us when ordering.

Dietary Requirements

We offer a range of catering options to accommodate common dietary needs, such as:

  • Vegetarian

  • Vegan

  • Gluten free

  • Dairy free

While we take care when preparing food, our kitchen handles ingredients that may contain allergens. We cannot guarantee an allergen free environment.

If you have severe allergies within your group, please notify our team before ordering.

Changes to Orders

We understand that event details can change.

Order changes may be possible depending on preparation timelines.

  • Minor adjustments: Up to 24 hours before delivery/pick up

  • Major adjustments: Up to 48 hours before delivery/pick up

Please contact us as soon as possible if your requirements change.

Payment Terms

Payment terms vary depending on the type of order.

Typical arrangements include:

  • Online orders: Payment required at checkout

  • Corporate accounts: Payment within 7 days

  • Large events: Deposit may be required to confirm booking

Accepted payment methods will be confirmed during the ordering process.

Cancellation Policy

Because catering requires advance preparation and ingredient purchasing, cancellation timeframes apply.

Typical cancellation terms:

  • More than 48 hours notice: Full refund

  • 24–48 hours notice: Partial refund or credit may apply

  • Less than 24 hours notice: Orders may be non-refundable

For large events or custom catering, specific cancellation terms may be outlined in your event agreement.

Equipment & Collection

If your order includes platters, serving equipment, or hire items:

  • Equipment remains the property of our business

  • Collection or return arrangements will be confirmed when ordering

  • Replacement charges may apply for lost or damaged items

Service Delays & External Factors

While we aim for punctual delivery, delays may occur due to factors outside our control such as:

  • Traffic conditions

  • Severe weather

  • Venue access restrictions

If delays occur, we will notify you as soon as possible and work to minimise disruption.

Food Safety

For food safety reasons:

  • Catering should be consumed within 2 hours of delivery

  • Hot items should be kept warm until service

  • Refrigerate any cold items promptly if not served immediately

We cannot guarantee food quality if items are stored or served outside recommended timeframes.

Contact Us

If you have questions about our catering policies or need assistance with an order, please contact our team.

We are always happy to help plan your catering and ensure your event runs smoothly.

Hannah